Total Quality Management
Training Objectives:
After this training, your participants will be able to:
- Transform the organization’s thinking and to bring the company into a more productive and more profitable position by applying TQM.
- Develop customer-focus thinking that will drive the organization’s goals.
- Train the employee to apply a proven TQM and QCC methodology in improving your operations’ productivity, costs, quality and performance.
- Apply TQM tools to simplify and solve current problems.
Important Notes:
- HRD Fund Claimable
- Virtual Online Training or Face to Face Training
- Customizable to Suit Your Requirements
- Post Coaching Available (optional)
Total Quality Management (TQM) is a program that will create more value for your customers and organization by eliminating activities that are considered waste. Any activity or process that consumes resources, adds cost or time without creating value becomes the target for elimination. TQM is a customer-focused approach to improving your operations, services, and optimizing quality and cost.
Our approach is to focus on ‘system-level’ improvements (as opposed to ‘point improvements’). It is this system-level work that dramatically improves your bottom line results. In order for a process to reach its full potential it is important to initially understand what is happening from a system perspective (end-to-end).
This TQM workshop is an introduction to successful implementation of TQM in your organization. Coaching can be provided (if needed) to help you save time and money to your successful TQM implementation.
Who Should Attend?
This workshop is specially designed for managers, leaders, supervisors, line leaders and
executives working in all departments for both production and support departments.
Course Content
- TQM Principles and Practices
- Implementing Continuous Improvement Culture
- TQM Tools and Techniques
- Customer Focus and Total Employee Empowerment
